Returns & Exchanges

1.Eligibility

All return&exchange requests must be submitted within 15 days of receiving your order (including the 15th day). Our customer service team will promptly process your email return request. Return&Exchange requests submitted after the 15-day period will not be accepted. Additionally, for all approved return requests, please send the package and provide us with the tracking number within 7 days. We will process the refund within 5 business days of receiving the returned package, and the refund will be credited back to the original payment method.
To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with the tags intact, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at contact@liberfashion.com, If your return is approved, we will provide detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
When initiating a return request, please ensure you remain in contact with us within two weeks. This helps our customer service team assist you effectively and prevents any delays in resolving your after-sales issues.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it promptly.

*For any questions regarding returns, feel free to contact us at contact@liberfashion.com.

2.Ineligibility (Non-returnable Items)

Unfortunately, we cannot accept returns on final sale items, freebies, or gift cards.
Final Sale, Flash Sale products and accessories cannot be returned or exchanged, except if the item arrives damaged or faulty.

3.Exchanges

The quickest way to get what you want is to contact Liberfashion customer service via email at contact@liberfashion.com.
You have only one opportunity to return or exchange an item, so please confirm your decision before proceeding with the return.

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Please be sure to update the tracking number and logistics carrier in the Returns Center, or provide this information via email as soon as you ship your return.
For the health and safety of our team, we have a small, limited staff on-site. While we aim to process all returns and refunds within 5 business days, please be aware that there may be delays due to our reduced staffing.

*If it has been more than two weeks, please contact us at contact@liberfashion.com.

Please note that if you decide you no longer want the item or if you selected the wrong item, you will be responsible for the shipping fees incurred. Be sure to double-check the product information before making your purchase. We appreciate your understanding and patience.
Please note that we will not refund shipping costs except in cases where the item arrives damaged, faulty, or if the package is lost or damaged during delivery.
Please do not send your return to the address on your package, as it is not the return address and your return will be affected.
Currently, LIBERFASHION has not authorized any third parties for business purposes. Any purchases made through unauthorized third parties are not covered under our warranty.

Your cart